How It Works
From their mobile device's native messaging app, a customer texts an inquiry to your business number. The message arrives in the secure, browser-based Conversations inbox, similar to an email application. If the user is registered in Conversations, the agent will see the customer's first and last name displayed and can reply with a personalized response. An agent may also assign a new text message or an entire conversation to another agent or group of agents. The Conversations application maintains the thread of the conversation, making it easy to follow past interactions between the business and the customer. An agent may also initiate a dialog by sending out an initial message to a client.
Conversations supports centralized management of all text conversations across an organization. By so doing, it simplifies operations; provides management visibility to customer communications; and supports collaboration through its multi-agent application design. Conversations seamlessly interfaces with Aerialink Cloud Communications Platform to deliver an end-to-end solution that connects your business to over 1200 mobile carriers worldwide. It is designed from the ground up as a SaaS application with collaboration at its core. Conversations offers a feature-rich experience with the flexibility to tailor workflows to meet an organization's needs.
It supports any size business from small organizations to large enterprises. Aerialink also offers Conversations to service providers, resellers and multi-tiered organizations that require a white-labeled application for which they have complete control over application administration, provisioning and branding.