- Allows you to separate your business from your personal text messages.
- Enables you to type your SMS message as email text from your business desktop or laptop.
- SMS has much higher open rates compared to email.
- Aerialink Email-to-SMS is easy to setup and use.
- Increase speed of deployment by leveraging content templates.
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Centralized Message Repository
Give your team the big picture! No longer are your B2C text conversations locked up in your staff’s personal cell phones with no visibility to management or team members. All messages can be tracked in a single, centralized place.
Take advantage of one of Conversations’ core benefits: working seamlessly with others. A shared inbox configuration makes it easy for a group of people to track and reply to text messages. Team members can transfer a conversation, write internal notes in line with a conversation, and share Quick Replies for message consistency across your team. One team member can pick up a conversation where another member left off. Private configuration options are also available.
Instant Agent Groups
Organize your team into Groups. Team members can be associated with any custom-defined Group to better service the customer and align with your business model. For example, create groups for Sales and Service, or for different business locations. Creating a new Group is created with just a few clicks.
Offering both time-based replies that support after-hours, and “one moment please”, to complex pattern-based keywords.
Conversations provides flexibility with content personalization using customer record data that can be dynamically inserted, auto-replies can trigged with unlimited keywords to personalize the experience, scheduled sends can be setup so that messages can be sent in the time-zone of customers, automatic routing can be set to assign a conversation to the specialist that can best support the customer based on the customers’ mobile number.
Single Customer Profile
Customer records update as events occur and can be leveraged by multiple departments such as customer service, loyalty departments, and marketing. Example, if a user opts-out, that opt-out is recorded in the customer record, and if your CRM record is updated, that change is reflected in the Conversations record when files imports are setup to run automatically.
Use your phone's native texting app to send and receive texts. Conversations will relay your incoming and outgoing messages using your business number so that your personal number is never shown. The relay feature uses a go-between number behind the scenes that hides your mobile number. Conversations also lets you receive and reply to texts via email. You get mobility across devices and platforms while maintaining your business identity.
Built with a purpose
Developed with the purpose of assisting small business owners, software providers, and technologies looking to provide unique software solutions without the hassle and management of payments while keeping control of their strategy.