Support

“Aerialink provides outstanding customer service and innovative solutions.”

David Myers
HTC

Aerialink serves as a trusted advisor to customers, leveraging industry knowledge in communications best practices, assisting in service selection, and implementation while delivering superior technical support.

We support our customers at all stages of their messaging program lifecycle, including: strategic consulting; implementation; carrier certifications and compliance; training; and on-going support and optimization. We are your dedicated partner to ensure that you achieve tangible results with your investment in our communications platform, applications and service investment.

Technical Support

Aerialink is known for more than quality products. Our reputation is built on superior customer service. Our technical services team is comprised of messaging experts, who pride themselves on delivering prompt and courteous support. You also get immediate access to our staff of experienced engineers and support advisors. Our standard support is included with each service subscription and after-hour support plans are available at an affordable monthly fee.

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Knowledgebase

A robust and searchable knowledgebase provides you with API Gateway documentation, code samples, FAQs, carrier compliance best practices, user guides and much more. The knowledgebase is the accumulation of practical experiences gained over years in global message delivery and industry involvement by our team of messaging experts.

BROWSE KNOWLEDGEBASE

Customer Advisory

The world of text messaging is more complicated than meets the eye. Customer advisory is key to the success of your messaging program so you implement the right services for your use case, message volumes, and delivery destinations. Our team of advisors is here to help you understand and simplify your options for global SMS and MMS delivery.